Contact the Immigrant Visa Unit
The best way to reach us is by dialing our Visa Information Center. Persons in the Dominican Republic must purchase a personal identification number (PIN) at any Banco Popular branch (either the equivalent of US$5.25 in Dominican pesos for five minutes, or the equivalent of US$16.00 in Dominican pesos for 15 minutes). The PIN will become active 24 hours after you purchase it. Then call 1-809-200-3232. Persons in the United States must call 1-877-804-5402, and the call will be charged to their credit card (Visa or MasterCard). The charge when calling from the United States is approximately US$8.00 per call, regardless of the duration of the call. The Center is staffed with operators Monday through Friday (including most American and Dominican holidays) from 7:00 a.m. to 6:00 p.m. local time.
In order to provide you with the best and most efficient customer service, we only accept inquiries regarding specific cases via email which can be accessed through the Embassy’s website. If after visiting the website of the Immigrant Visa Unit and contacting the Call Center you did not find the information you needed, please send an email to the Consular Public Liaison Hub; you will receive a response within 2 business days.