Ask the Consul
Changing the way we communicate, the new way to contact American Citizens Services
July 16, 2012
The Consular Section is pleased to announce the integration of the American Citizen Services unit to the Consular Public Liaison Hub has been completed. The Consular Public Liaison Hub is a communication structure that allows for better connectivity between our officers and American citizens. This integration will improve the quality of customer service provided by the Consular Section by ensuring emergency cases are addressed quickly while still providing access to information for routine questions.
If you haven’t already, we invite you to visit the Embassy’s website at http://santodomingo.usembassy.
For emergencies involving an American citizen during business hours (0730-1630 Monday through Thursday; 0730-1100 on Friday) please contact (809) 731-4294. Emergencies may include an American who is arrested, missing, or hospitalized. Also you can request a Welfare and Whereabouts visit, victims of crime, or to report a death. For emergencies outside of business hours, please contact (809) 221-2171 and dial 0 when the recording answers. The Embassy cannot pay medical, legal, or burial costs for American citizens. However, we can help American citizens contact friends or family members for assistance. We can also help American citizens locate appropriate legal or medical services in the Dominican Republic.
If you have an inquiry about Social Security benefits or you would like to schedule an appointment for Social Security services, please contact the Social Security Administration directly at FBU.SantoDomingo@ssa.gov or by phone at (809) 731-4371.