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U.S. Citizen Services

The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems.  This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

Passport applications accepted overseas or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied.  Information about how to apply for an emergency passport is available at the following


Welcome to the U.S. Citizens Services (ACS) Unit of the U.S. Embassy in Santo Domingo. The ACS Unit provides a wide range of services to U.S. Citizens visiting or residing in the Dominican Republic. Please use the links on the left to find further information on our services. Please note that many of our services require an advance appointment.  All U.S. Citizen Services with the exception of adults over 18 applying for their first passport are provided at the Consular Agencies in Punta Cana and Puerto Plata. For your convenience, we recommend that you use the Consular Agencies for services if they are closer to your geographical location. For example, Puerto Plata provides services to Santiago, Sosua, Cabarete, Las Terrenas, Samana and any of the cities along the North Coast.  Punta Cana provides services to Bavaro, Higuey, Bayahibe, La Romana and any of the cities along the East Coast. The Agencies tend to have shorter wait times and be less crowded.

If you would like to make an appointment at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.  If you would like to make an appointment at the Consular Section in Santo Domingo, please click on the following link to our online appointment system.

The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad.  We strive to render prompt, courteous, and efficient service to U.S. citizens, consistent with U. S. laws and regulations. In order to allow the ACS Unit to better help and serve you, please register with us at our Smart Traveler Enrollment Program (STEP) as soon as you have definite travel plans. Any information you give us is completely confidential and will only be released when authorized by you to do so.

Important Note: While in a foreign country, a U.S. citizen is subject to that country's laws and regulations which sometimes differ significantly from those in the United States and may not afford the protections available to the individual under U.S. law.  We stand ready to assist citizens and their families within the limits of our authority in accordance with international law.  We work with local officials to ensure treatment consistent with internationally recognized standards of human rights and to ensure that U.S. citizens are afforded due process under local laws.

Emergency Contact Information

  • In case of an emergency involving a U.S. citizen, please contact us at 809-567-7775 and dial “0” to be connected to the operator. We can receive emergency calls any time, 24 hours a day, seven days a week. Our normal office hours are Monday-Friday 7:00am-4:00pm. You can also call 809-567-7775 during office hours. Note that this number is not for visa inquiries.

    Please visit our Emergency Services page for information. Links for our non-emergency services are found on the left toolbar.

Messages for U.S. Citizens

  • Messages for U.S. Citizens

DNA Testing Information

  • DNA Testing Information

Smart Traveler Enrollment Program

Grandparent Scam

  • The "grandparent scam" is an extortion technique that involves alleged attorneys or U.S. government employees calling and claiming that a person’s relative, usually a grandchild, has been arrested or detained in the Dominican Republic. The caller asks for a large sum of money to ensure the subject’s release. A variation of this scam involves the U.S. citizen relative allegedly being hurt or hospitalized in the Dominican Republic. When the recipient of the call checks on the family member at issue, the story is discovered to be false.  Read More ...