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Office Hours and Location

Office Hours and Location

The Consular Section is located at Av. República de Colombia #57, in Arroyo Hondo. The U.S. Citizens Services (ACS) Unit is closed on all Dominican and U.S. holidays, as well as on Administrative Days.  The building is accessible to the disabled.  General office hours are 7:00am - 4:30pm Monday - Thursday, and 7:30am - 11:30am on Friday.  Our working hours for specific services are listed below.

All U.S. Citizen Services with the exception of Federal Benefits services and applications for adults over 18 applying for their first passport are provided at the Consular Agencies in Punta Cana and Puerto Plata. For your convenience, we recommend that you use the Consular Agencies for services if they are closer to your geographical location. The Agencies tend to have shorter wait times and be less crowded.

Passport Services:
Passport interviews are by appointment only.  In Santo Domingo, you  need to make an appointment using our online appointment system

If you would like to make an appointment at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

To see if you are eligible to use our renewal drop-off program, visit our passport website.

Report of Birth Services:
Report of Birth interviews are by appointment only.  Download information and application forms from our Consular Report of Birth checklist (PDF - 240 Kb).  Applying for a Consular Report of Birth Abroad for your child in Santo Domingo requires two separate interviews, if you are fully prepared.  Once you have obtained all of the information, you can make an appointment using our online appointment system for the first of the two required interviews. 

If you would like to make an appointment at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

Notarial Services:
In Santo Domingo, notarial services are provided by appointment only on Mondays and Thursdays (except on Dominican or U.S. holidays). Please send an email to sdoamericans@state.gov to request your appointment.  You will receive an email response with your appointment confirmation.  Such confirmation needs to be printed and presented the day of your appointment.  Please keep in mind that only those individuals with confirmed appointments will be allowed into the Consular Section facilities.

Applicants must bring their documents to be notarized to the Consular Section at 1:30 p.m.  All applicants must pay the notarial fees at the Window 14 cashier, and wait to sign the documents in front of a consular officer.

If you would like to make an appointment for a notarial service at one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency.  If you experience technical difficulties or do not have access to internet, you may make your appointment by calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

General Information and Pending Document Drop-off:
In Santo Domingo, get general information and drop off documents pending for existing cases at the American Citizens Services lobby of the Consular Section on Av. República de Colombia #57, Monday through Thursday, 2:00 pm - 2:30 pm.  At one of the Consular Agencies, please email Punta Cana Consular Agency or Puerto Plata Consular Agency, or by phone calling (809) 552-8990 for Punta Cana or calling telephone numbers (809) 586-8017, (809) 586-4204, (809) 586-8023 for Puerto Plata.

Emergency Services:
Call (809) 567-7775 to speak to an American Citizen Services representative, or come to the main entry of the Consular section.
Monday - Thursday, 7:00 am. - 4:30 pm
Friday, 7:30 am  - 11:30 am.

After Hours:
Please call (809) 567-7775 and request to speak to the Duty Officer

Federal Benefits Services
Federal benefits services are provided by appointment only.  Visit the Social Security and Federal Benefits page for information on how to schedule an appointment.