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Citizen Services

Emergency Contact Information

In case of an emergency involving a U.S. citizen, please contact us at 809-567-7775. When the prompts ask you to enter the extension, enter 0 and tell the operator you have an emergency. For all other information about U.S. Citizen Services, please consult our Web page.  For specific inquiries please  e-mail us at

We can receive emergency calls any time, 24 hours a day, seven days a week. Our normal office hours are Monday-Friday 7:00am-4:00pm. You can also call 809-567-7775 during office hours. Note that this number is not for visa inquiries.